Before the customer places an order with RUVENPET RETAIL SDN BHD 202601027915 (1690011-W), it helps to know how long a parcel takes and who will be carrying it. This page walks through each stage and the reason behind it, so the wait is predictable rather than mysterious.
1. Where we ship
We treat the country as two zones, because the transit realities genuinely differ:
Peninsular Malaysia — all states sit inside our delivery area.
East Malaysia — Sabah & Sarawak sit inside it too.
2. What happens before dispatch
Picking, checking and packing take real time, which is why:
Processing — every order is processed within 1–3 business days, and weekends and public holidays are not counted in that figure.
Confirmation — on dispatch we send a confirmation email carrying the tracking information, so the customer knows the parcel has actually left us.
3. How long delivery takes
Distance drives the difference, and we do not offer overnight or next-day delivery. The standard windows are these:
Why these are estimates: courier operations, seasonal holidays and extreme weather all move the date, and none of the three is within our control.
4. What shipping costs
We would rather absorb the fee than surprise the customer at checkout:
Free Shipping — standard shipping fees are waived, which is part of our commitment to value.
The one exception — a specific bulk or specialised promotional order may still have a fee calculated at checkout from total weight and destination, where that applies.
5. How to follow the parcel
Handover to the courier is the moment tracking becomes useful:
Notice — an email or SMS goes out once the courier partner has the parcel.
Contents — it holds a tracking number and a direct link for watching progress in real time.
For anything to do with a shipment, reach our support team through any of the channels below:
📧 Email: ruvenpet.retail@outlook.com
🏢 Address: NO.10, JALAN M4, TAMAN MERDEKA FASA 2, 75350 MELAKA, MELAKA
🌐 Website: https://ruvenpet-retail.com/contact-us/