A customer browsing or checking out leaves a trail of information behind, and this page explains what RUVENPET RETAIL SDN BHD 202601027915 (1690011-W) keeps of it, what it is used for, and how it is guarded.
1. What we collect
Four categories, each of them collected for a reason:
Personal information — name, email address, phone number, shipping address and billing address.
Payment information — credit or debit card details, and any other payment method information, kept secure in the hands of a third-party payment gateway.
Order information — the products bought, the record of previous orders and the customer’s stated preferences.
Website usage data — the IP address, the type of browser, the device in use, the pages opened and the cookies stored.
2. What we use it for
Five purposes, and nothing outside them:
Fulfilment — processing and fulfilling the customer’s orders effectively.
Communication — reaching the customer about a purchase, a support enquiry or a promotional update.
Optimisation — improving the website, the services and the overall customer experience.
Security — preventing fraud and keeping the website and its users safe.
Compliance — meeting every legal or regulatory obligation.
3. Who else sees it
We do not sell or rent personal information. Sharing happens only where the work requires it:
Trusted third parties — partners who help us operate the website, among them hosting, payment processors and shipping partners.
Legal authorities — law enforcement or regulators, where the law requires it.
Bound by contract — each of those partners is contractually obligated to protect the data to our standards.
4. How it is protected
Protection is layered, and one limit is worth stating openly:
Measures — SSL encryption, secure servers and regular monitoring.
The limit — we use every commercially acceptable means to protect personal information, but no method of transmission over the internet is 100% secure, and we will not pretend otherwise.
5. Why we use cookies
Cookies are how a site remembers anything at all:
What they do — cookies and similar technologies enhance the user experience, track site performance and deliver personalised content.
The customer’s control — they can be controlled or disabled through browser settings, though site functionality may be affected.
6. What the customer can ask for
Three rights, available at any time:
Access & correction — requesting access to the personal information held, or its correction.
Deletion — requesting that the data be deleted, subject to legal or administrative requirements.
Opt-out — unsubscribing from marketing emails at any time.
To exercise any of those rights, reach us through the channels listed on our contact page.